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Crez Time FAQ — All Your Questions Answered in One Place

Whether it's registration, deposits, bonuses, games, or security — find whatever you're looking for right here.

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Top Frequently Asked Questions at a Glance

Registration & Login

Find answers to all questions about creating an account, logging in, and resetting your password on Crez Time.

Deposits & Withdrawals

Learn how to make a deposit, how long it takes to arrive, and how the withdrawal process works.

Bonuses & Promotions

Everything you need to know about welcome bonuses, free spins, and promo codes — all clearly explained in one place.

Games & Platform

Discover which games are available, how to play them, and how Live Casino works — all your questions answered here.

Security & Verification

Answers to questions about KYC verification, account security, and personal data privacy.

Support & Contact

Find out how to contact support and how quickly you can expect a response.

Crez Time FAQ — Learn More

Crez Time is one of Bangladesh's most popular online gaming and betting platforms. Thousands of users play, deposit, and withdraw on the platform every day — and naturally, many questions come up. This FAQ page brings together detailed answers to the most frequently asked questions.

If you can't find the answer here, our 24/7 live chat support is always ready to help. Browse the FAQs by category below.

Scroll Down Average read time: 5 minutes Full Answer Updated 2026

Registration & Login

Questions about account registration and login

To register on Crez Time, you'll need: an active Bangladeshi mobile number, an email address, and your full name and date of birth. Registration is completely free and takes just 2–3 minutes. You must be 18 years of age or older.

No. Under Crez Time's policy, each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, email address, device, or bank account may result in all accounts being closed and balances forfeited.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address — an OTP will be sent to you. Use the OTP to set a new password. The entire process takes just 3–5 minutes.

KYC is not required for small deposits and casual play. However, you will need to complete KYC to make large withdrawals or fully verify your account. A scanned copy of your national ID or passport will be required.

Yes, but KYC verification must be completed before a mobile number can be changed. Change requests must be submitted through the support team. For security reasons, the process may take 24–48 hours.

Deposit

Questions about making deposits

Log in and Deposit page Go to the deposit page and select your preferred method (mobile banking, e-wallet, or bank transfer). Enter the amount and follow the on-screen instructions. Your balance is typically updated within 5–15 minutes.

The minimum deposit on Crez Time is BDT 200. The maximum deposit per transaction depends on your payment method — Mobile Banking typically allows up to BDT 30,000, while bank transfer allows higher amounts. See the deposit page for full details.

Deposits are usually credited within 5–30 minutes. If more than 30 minutes have passed, please contact us via live chat with your transaction reference number or a screenshot. Our team will resolve the issue promptly.

Crez Time does not charge any deposit fees. However, your payment provider (Mobile Banking or bank) may apply their own fees. These charges are outside Crez Time's control.

Withdraw

Questions about withdrawals

Withdrawal requests are typically processed within 5–30 minutes of approval. For first-time withdrawals or large amounts, KYC verification may be required, which can take 24–48 hours.

Withdrawals from Crez Time are available via Mobile Banking, e-wallets, and bank transfer. Your withdrawal method must match your deposit method — you can only withdraw using the same method you used to deposit.

The minimum withdrawal on Crez Time is BDT 500. Before withdrawing, make sure your bonus wagering requirements have been met. Only your real balance can be withdrawn — bonus balance cannot be withdrawn directly.

If your withdrawal is rejected, you'll usually be notified of the reason by email or in-app notification. The most common reasons are: incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Contact live chat to resolve the issue.

Bonuses & Promotions

Questions about offers and rewards

Register Once you register and make your first deposit, a 150% welcome bonus will be automatically credited to your bonus account. Using a promo code may unlock additional benefits. The minimum deposit to receive the bonus is BDT 500.

A wagering requirement means you must place bets totalling a specified multiple of your bonus before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000. Once the requirement is met, the bonus balance converts to real balance and becomes withdrawable.

Free spins are typically valid on specific slot games. The eligible games are listed in the bonus offer details. Any winnings from free spins are credited to your bonus balance and can be withdrawn once the wagering requirements are met.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus balance will be forfeited. The expiry date is clearly stated in each bonus's terms.

Games & Platform

Questions about the gaming experience

Crez Time offers: slots (2,000+), Live Casino (blackjack, roulette, baccarat, poker), Sports Betting (cricket, football, tennis, and more), crash games, fishing games, and virtual sports. All games are sourced from licensed providers.

Yes, all games on Crez Time are powered by certified Random Number Generator (RNG) technology. Every round's outcome is completely random and independent of previous results. Regular audits are carried out by third-party auditors.

Yes, Crez Time is fully mobile-friendly. You can play on any Android or iOS smartphone or tablet directly from your browser. No app download needed — just open creztime.com in your browser.

Log in and Platform Page navigate to the "Live Casino" section. Choose your preferred table or dealer. A real balance in your account is required to play Live Casino.

Security & Privacy

Questions about account security

Yes, Crez Time uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy here.

Change your password immediately and contact our support team via live chat or email. If necessary, we can temporarily lock your account and launch an investigation. Keeping your financial information secure is our top priority.

Crez Time is a licensed and regulated online gaming platform. We comply with international gaming regulations and ensure transparency through regular third-party audits.

Responsible Gaming

Responsible Gaming FAQs

Go to Account Settings and select self-exclusion or a cooling-off period. You can suspend your account for anywhere from 24 hours to permanently. For more details, visit our Responsible Gaming page here.

Log in and go to the "Responsible Gaming" section under Account Settings. Set your daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately — increasing it requires a 7-day waiting period.

If you can't find the answer here, reach out via live chat — 24/7 support available in English.

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Response Time

Live Chat: Instant | Email: 12–24 hours

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Quick Facts

Minimum Deposit

BDT 200

Minimum Withdrawal

BDT 500

Welcome Bonus

Up to 150%

Withdrawal Processing Time

5–30 minutes

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